Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

• Be in the same condition as received.
• Be unused and undamaged.
• Be returned in its original packaging.
• Include a receipt or proof of purchase.

To request a return, please contact us at info@tovace.com. If your return is approved, we will provide return instructions and, where applicable, a return shipping label.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible.

Our support team will review the issue and arrange an appropriate replacement or refund where applicable.

Exchanges

If you would like to exchange an item, please request a return for the original item first. Once the return has been accepted, you may place a new order for your preferred replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, subject to applicable consumer protection laws.

Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refunded amount appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@tovace.com.