Refund Policy

Returns — US Orders

For orders shipped within the USA, we offer a 14-day return window from the date of delivery. To be eligible for a return, the item must be:
- Unworn, unused, and in its original condition
- In its original packaging with all tags and labels attached
- Accompanied by proof of purchase

Return requests must be initiated within 14 days of delivery. Items shipped back after this window may be subject to a 20% restocking fee, or the return may be declined entirely.

Return shipping is the customer's responsibility, unless the item arrived damaged or an incorrect item was shipped. Shipping and handling charges are non-refundable.

We do not offer exchanges. If you'd like a different size or style, please initiate a return and place a new order.

Final sale — not eligible for return:
- Beauty products
- Bodysuits
- Face masks
- Intimates and lingerie
- Jewelry
- Swimwear

Processing time: Please allow 5–7 business days from when we receive your returned item to process your refund. Approved refunds are issued to your original payment method. Please allow additional time for your bank or card provider to reflect the refund.

Returns — European Union Orders

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, in accordance with EU consumer protection law. The item must be returned in its original condition — unused and with original packaging. Proof of purchase is required.

International Orders (Outside US/EU)

At this time, we are unable to accept returns for orders shipped outside the USA and EU. Please contact us if you have concerns about your order.

Damaged or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us immediately at info@tovace.com and we'll arrange a replacement or refund.

Note: This policy is subject to change at our discretion.

Thank you for choosing Tovace!