Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and customer support.
What is your return policy?
We offer a 30-day return policy on all items in their original condition with tags attached. To initiate a return, please contact our customer service team with your order number. Once we receive and inspect your return, we'll process a refund within 5-7 business days. Return shipping is free for defective items; otherwise, customers cover return shipping costs.
How long does shipping take?
Standard shipping typically takes 5-7 business days from the date of order. Express shipping is available for 2-3 business day delivery. Overnight shipping is also an option for urgent orders. Please note that processing time (1-2 business days) is separate from shipping time. Orders placed on weekends or holidays will begin processing the next business day.
Do you offer international shipping?
Yes, we ship to over 150 countries worldwide! International shipping rates vary based on destination and weight. Delivery times typically range from 10-21 business days depending on the country. Customers are responsible for any applicable customs duties or import taxes. We provide tracking information for all international orders so you can monitor your package every step of the way.
How can I contact support?
Our customer support team is available Monday-Friday, 9 AM - 6 PM EST. You can reach us via email at support@tovace.com, through our live chat feature on the website, or by calling 1-800-TOVACE-1. We typically respond to emails within 24 hours. For urgent matters, we recommend using our live chat or phone support for immediate assistance.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.